| 1 |  | Service management : an integrated approach / edited by Mauris Ryan . - New York : Larsen and Keller Education, ©2017 . - viii, 282 pages : illustrations (chiefly color) ; 27 cm
Chỉ số phân loại DDC: 658.8
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Service-management_An-integrated-approach_Mauris-Ryan_2017.pdf |
| 2 | | Service science and logistics informatics : Innovative perspectives / Edited by Zongwei Luo . - Hershey, PA : Information Science Reference, 2010 . - xxiii, 437p. : illustrations ; 29cm
Chỉ số phân loại DDC: 658.500285 22
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Service-science-and-logistics-informatics_Innovative-perspectives_Zongwei-Luo_2010.pdf |
| 3 | | Services marketing / Saiki Danyi . - Jaipur, India : Oxford Book Co., 2008 . - 355p. : illustrations ; 23cm
Chỉ số phân loại DDC: 658.8 22
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Services-marketing_Saiki-Danyi_2008.pdf |
| 4 | | Services marketing : Concepts, strategies, and cases / K. Douglas Hoffman, John E.G. Bateson . - 4th ed. - Australia, Mason, OH : South-Western, 2011 . - xv, 461p. : illustrations ; 27cm
Chỉ số phân loại DDC: 658.8 23
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Services-marketing_Concepts,-strategies,-and-cases_4ed_K.D.Hoffman_2011.pdf |
| 5 | | Services marketing : Integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler . - 7th ed. - Dubuque : McGraw-Hill Education, 2018 . - xxviii, 514p. : illustrations ; 27cm
Thông tin xếp giá: SDH/LT 04184
Chỉ số phân loại DDC: 658.8 23
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Services-marketing_Integrating-customer-focus-across-the-firm_7ed_Valarie-A.Zeithaml_2018.pdf |
| 6 | | Services marketing : People, technology, strategy / Jochen Wirtz, Christopher Lovelock . - 8th ed. - New Jersey : World Scientific, 2016 . - xvii, 784p. ; 30cm
Chỉ số phân loại DDC: 658.8 22/eng/20230216
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Services-marketing_People,-technology,-strategy_8ed_Jochen-Wirtz_2016.pdf |
| 7 | | Services marketing and management / Audrey Gilmore . - London, Thousand Oaks, Calif. : Sage Publications, 2003 . - 215p. : illustrations ; 25cm
Chỉ số phân loại DDC: 658.8 22
File đính kèm http://192.168.9.110/edata/EBOOKS/EBOOK/Services-marketing-and-management_Audrey-Gilmore_2003.pdf |
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